Frequently Asked Questions (FAQ)

1. What types of makeup products do you offer?
We offer a wide range of makeup products, including foundations, concealers, lipsticks, eyeshadows, mascaras, highlighters, bronzers, and more. Our products are designed to cater to all skin types and tones, ensuring that you can find the perfect match for your beauty routine.

2. Are your products cruelty-free?
Yes, all of our products are cruelty-free. We do not test on animals, and we ensure that our suppliers adhere to the same ethical standards.

3. How can I place an order?
You can easily place an order on our website at www.lauraegller.com. Simply browse through our products, add your desired items to your cart, and follow the checkout process.

4. Do you offer international shipping?
Currently, we offer shipping within the United States. International shipping may be available in the future, so please stay tuned for updates.

5. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

6. What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

7. Can I return or exchange my products?
Yes, we offer a return and exchange policy. If you’re not completely satisfied with your purchase, please contact our customer service team at info@lauraegller.com within 30 days of receipt, and we’ll guide you through the process.

8. How do I contact customer support?
You can reach our customer support team by emailing us at info@lauraegller.com or calling us at +1 (305) 365-4589. We’re here to assist you with any questions or concerns you may have.

9. Do you offer any discounts or promotions?
Stay tuned to our website and social media pages for special promotions, discounts, and offers. You can also sign up for our newsletter to be the first to know about upcoming sales and exclusive deals.

10. Are your products suitable for sensitive skin?
Yes, many of our products are formulated to be gentle and suitable for sensitive skin. However, we recommend checking the ingredient list for any known allergens. If you have specific concerns, feel free to contact us before purchasing.